OUR STORES

VISIT OUR NEW
STORE IN BULAWAYO

69A JM Nkomo Empire
House, Bulawayo

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is Ethnik Kollections' return policy?

We offer a hassle-free return policy within 14 days of purchase. Items must be unworn, in their original condition, and accompanied by proof of purchase. For more details, please visit our Returns & Exchanges page.

How long does shipping take?

Standard shipping typically takes 5-7 business days within the country and 10-14 business days for international orders. Delivery times may vary based on location and shipping method. You’ll receive a tracking number once your order is dispatched.

Do you offer custom sizing or tailoring?

Yes, we offer custom sizing and tailoring for select items. Please contact our customer service team with your measurements and customization request, and we’ll guide you through the process. Additional charges may apply.

What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and mobile payment options. For local customers, we also support bank transfers and cash on delivery in selected regions.

How do I contact customer support?

You can reach us through the Contact Us form on our website or email us at su*****@***************ns.com. Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM (GMT).

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS